D.U.K.
Shopping
DO I NEED TO REGISTER TO SHOP AT PATIPATI.LT?
You can shop in our online store with or without registering (as a guest). We always recommend registering: it is very simple and makes shopping much quicker and easier. Once registered, you can see all your orders, return goods easily, and next time your payment card details and delivery address will already be saved. Other benefits for registered patipati.lt customers: special offers, birthday discounts and being the first to hear about sales and new collections.
HOW DO I KNOW THAT MY ORDER HAS REACHED THE SELLER?
After placing an order successfully, the buyer receives a confirmation email with all order details. If the order cannot be fulfilled, the customer receives an email explaining why. Once the order is confirmed, it can no longer be cancelled, as the goods are already being prepared for shipping.
ARE PRICES AT PATIPATI.LT DIFFERENT FROM THOSE IN THE STORES?
Prices for the same goods are the same in the patipati.lt online store and in PatiPati stores. They may differ only if one of the stores has a special discount for that store only, or if an online customer receives a special offer (a one-time sign-up discount).
Payment
HOW CAN I PAY FOR MY PURCHASES?
When shopping online, you can pay with MAESTRO, VISA or MASTERCARD debit and credit cards, or via e-banking. Cash or card payment is only possible when collecting goods at PatiPati stores: Vokiečių g. 16, Vilnius; “Panorama” shopping centre, Saltoniškių g. 9, Vilnius; Laisvės al. 101, Kaunas.
HOW DO I KNOW MY PAYMENT WENT THROUGH?
After a successful payment, you will receive an “Order confirmation” email.
HOW DO I GET A VAT INVOICE FOR A PURCHASE AT PATIPATI.LT?
Just write to us via “Contacts” that you need a VAT invoice and provide your company details. Once the order is placed, the VAT invoice will be sent to the email address provided.
Delivery
We offer several convenient delivery options:
- delivery to the store of your choice (delivery to stores is always FREE).
- delivery to a parcel terminal (parcel locker).
- delivery to your home, workplace or another address by courier.
Free delivery:
- In Lithuania for orders over €50.
- In European Union countries for orders over €100.
- For shipping to European Union countries, please contact us [email protected].
IN WHICH STORES CAN I COLLECT MY ORDER FOR FREE?
IN VILNIUS:
PatiPati store, “PANORAMA” shopping centre, Saltoniškių g. 9, phone +370 656 72 541.
Opening hours Mon–Sun 10:00–21:00
PatiPati store, Vokiečių g. 16, phone +370 656 72 540.
Opening hours Mon–Fri 11:00–19:00, Sat 11:00–17:00
IN KAUNAS:
PatiPati store, Laisvės al. 101, phone +370 655 01 091.
Opening hours Mon–Fri 10:00–19:00, Sat 10:00–17:00
In Lithuania, parcels are delivered within 1–5 working days.
To EU countries – within 5–20 working days.
WHAT DO I NEED TO KNOW WHEN COLLECTING MY ORDER FROM A STORE?
When the order arrives at the store chosen by the buyer, the buyer is notified by email. Show the order QR code you received and your ID card to the consultant at the till. If someone else is to collect the order on the buyer’s behalf, that person must present the email with the order QR code and an identity document.
HOW CAN I CHECK MY ORDER STATUS?
You can track your order status under “My account” at patipati.lt. After placing an order, the buyer will receive a confirmation email with all order details. After confirmation the order can no longer be cancelled, as the goods are being prepared for shipping. If the order cannot be fulfilled, the customer will receive an email explaining why.
We deliver goods in Lithuania, Latvia and Estonia.
Returns
CAN I RETURN AN ITEM THAT DOESN’T SUIT ME?
Yes, unworn, unsuitable or defective goods can be returned within 14 days of receipt. Labels or packaging must not be removed or otherwise damaged (this does not apply to defective goods). Only lingerie accessories cannot be returned.
WHEN WILL I GET MY MONEY BACK FOR RETURNED GOODS?
Money is refunded within 5 working days of the return being confirmed, using the same payment method as for the purchase. Once the refund is made, the customer will receive a confirmation email. The law allows refunds to be made within 14 days of notification of withdrawal from the contract.
Returns are paid for by the buyer; the cost depends on shipping rates.
Product
IF AN ITEM IS SOLD OUT, WILL IT BE BACK IN STOCK?
If an item you are interested in is sold out, you can send us an enquiry at [email protected]. When the item is back in stock, we will let you know by email. Please note: this notification is not a reservation of the item.
Loyalty
ARE “PATI PATI” LOYALTY CARDS VALID IN THE PATIPATI.LT ONLINE STORE?
Yes, store loyalty cards are valid in the patipati.lt online store.
DOES THE LOYALTY CARD DISCOUNT APPLY TO ALL PRODUCTS?
The loyalty card discount applies to all non-discounted products in the patipati.lt online store.
