Privacy Policy

This privacy notice provides information about the processing of personal data carried out by UAB MELANTA (hereinafter – the Company). The Company recognises that the protection of personal data is important to its customers and partners and to other data subjects (hereinafter – data subjects), and undertakes to respect and protect the privacy of every data subject. This privacy notice is intended for You, our customers and partners, and Your representatives (employees and other authorised persons who maintain contact with the Company). By means of it, the Company explains and informs how personal data are processed and what rights You and Your representatives have. When processing personal data, the Company complies with all legal acts governing the protection of personal data, the instructions of the competent authorities, and the established standards and procedures ensuring that personal data are processed accurately, fairly, lawfully, transparently and securely. You provide personal data to the Company voluntarily. The Company is obliged to process them in order to be able to conclude contracts with You and to properly fulfil the commitments undertaken towards You and other legal obligations. If You do not provide personal data, the Company will not be able to enter into transactions with You or to provide other services You require.
Personal data processing purposes and legal bases – the conclusion and performance of contracts with customers, including the recovery of debts from defaulting buyers (legal basis: processing is necessary for the performance of a contract; processing is also necessary for the purposes of the legitimate interests of the Company and of You where the Company processes the personal data of the representatives designated by You and authorised to maintain contact with the Company), mandatory accounting of business transactions (legal basis: compliance with a legal obligation to which the Company is subject), analytics (statistics) of business transactions (legal basis: the Company’s legitimate interests in analysing its business operations and keeping statistics thereof). Recipients of the personal data processed by the Company – the Company’s employees, as well as the Company’s partners to whom, in order to fulfil our commitments to You, we transfer, in individual cases, the personal data necessary for the fulfilment of Your orders. In the cases established by legal acts, in performing its obligations, the Company also provides Your data to the relevant state institutions.

How and why we collect and use Your personal data

Your personal data may be collected in the ways described below. In the Privacy Policy we set out what You can expect when the company collects personal data about:

• website visitors;
• persons who have contacted us;
• persons who have purchased our products;
• job applicants.

Contact us
Our website provides several ways in which You can contact us. We receive and review all messages and provide replies ourselves. In order to contact us on the website, You will provide us with Your first name, surname, telephone number and e-mail address. If You contact us by e-mail, we will process the following data of Yours: Your first name, surname, e-mail address and the text of the correspondence. Such data will be processed for the purpose of preparing for the performance of a contract. If You do not provide Your contact details, it will not be possible to contact You. Please note that e-mail monitoring or blocking software may also be used on the website, and You must ensure that the messages You send do not contain unlawful content. If an order is fulfilled, the electronic version of the order is stored in accordance with the established procedure; if an order is not fulfilled, the enquiry form and correspondence are deleted from the company’s e-mail, except for information for the storage of which other periods are established in the Privacy Policy or legal acts. All personal data that You provide when communicating with us are used only for the purposes indicated above and for reviewing messages and administering and managing communication flows. We undertake not to use Your personal data in any publications in such a way that Your identity could be established without Your explicit consent. Please note that we may need to contact You by post, e-mail or telephone. Do not forget to inform us of any changes to Your personal data. As a rule, we do not disclose Your personal data; however, in order to ensure uninterrupted business continuity and the proper provision of services and delivery of goods, we disclose information about You to our employees: the administration, managers and the production foreman, where reasonably necessary for those purposes, as set out in this Privacy Policy. In certain circumstances, we may be obliged to transfer personal data where:

1. we are required to disclose information by law, including cases where we must disclose personal data to the tax administrator and law enforcement authorities for the purposes of the prevention and detection of crime;
2. we must disclose personal data in connection with legal proceedings or in order to obtain legal advice, or their disclosure is necessary to establish, exercise or defend our rights;
3. disclosure of information is necessary to protect our interests or the interests of other persons (for example, to prevent fraud);
4. disclosure of information is necessary to protect Your vital interests (for example, if You feel unwell on our premises and we have to seek medical assistance);

The Company stores the personal data it processes for no longer than required by the purposes of data processing or provided for by legal acts, or until the limitation period for any claims expires.
You have the right to request that the Company grant You access to Your personal data being processed, to request their rectification or erasure, or restriction of data processing, or the right to object to the processing of data, as well as the right to data portability. Where the Company processes Your personal data on the basis of legitimate interests, You have the right to object at any time, on grounds relating to Your particular situation, to the processing of personal data concerning You by the Company. The right to request erasure of data, the right to restrict data processing, the right to data portability and the right to object to data processing are not absolute, and legal acts may provide for additional conditions for their exercise. You have the right to ask us to erase Your personal data. Please note that we will be able to fulfil such a request only if:

• Your personal data are no longer necessary to achieve the purposes for which they were collected (for example, we need Your personal data in order to be able to reply to Your messages);
• we are prohibited by law from collecting, storing or using the personal data;
• Your personal data are not necessary for the establishment, exercise or defence of a legal claim, for example, in legal proceedings.

You have the right to ask us to restrict the processing of Your personal data or not to process them:

• for the period necessary for us to verify the accuracy of Your personal data where You contest the accuracy of the data;
• where our collection, storage or use of Your personal data is unlawful, but You decide not to request erasure of the data;
• where we no longer need Your personal data, but You require them for the establishment, exercise or defence of a legal claim;
• for the period necessary to determine whether we have overriding legitimate grounds to continue processing Your personal data, if You have exercised Your right to object to the processing of personal data.

You have the right to the portability of data that we have obtained from You with Your consent or for the purpose of concluding a contract. Where You exercise this right, we will, at Your request, transfer a copy of the data You have provided. You have the right to object to our use of Your personal data:

• where we use such data to pursue our legitimate interests, but we do not have overriding legitimate grounds to continue using Your personal data;

Complaints

You matter to us, and it is important to us to ensure the protection of Your personal data. We apply strict standards to the collection and use of personal data. We therefore take very seriously any complaints relating to the use of Your personal data and ask You to inform us of any related problems. When You contact us to submit a complaint, we use Your personal data only to investigate the complaint and provide a response, and to assess the quality of the services we provide. If we receive a complaint about a member of our team, we may need to disclose Your identity to that person. You may indicate that You do not wish information revealing Your identity to be disclosed, and we will endeavour to take Your request into account. However, it may not always be possible to investigate a complaint anonymously. If You are not satisfied with our response, You may also lodge a complaint directly with the State Data Protection Inspectorate. You also have the right to lodge a complaint with a supervisory authority in the Member State of Your habitual residence, place of work or place of the alleged infringement. If You are concerned about the Company’s actions/omissions which lead You to believe that this privacy notice or the requirements of legal acts may not be complied with, You may contact the Company at any time by any means convenient to You. If the matter cannot be resolved with the Company, You have the right to apply to the State Data Protection Inspectorate, which is responsible for the supervision and enforcement of legal acts governing the protection of personal data. Where necessary, the Company has the right to update the information set out above.

 

 

                                 Terms of Purchase

1. General provisions.
   1.1. These rules for the purchase and sale of goods (hereinafter – the Rules) are a legal document binding on the Parties which establishes the rights, obligations and liability of the Buyer and the Seller when the Buyer purchases goods in the online shop.
   1.2. The Seller reserves the right to amend, correct or supplement the Rules at any time, taking into account the requirements established by legal acts. The Buyer is informed on the website of the online shop. When the Buyer shops in the online shop, the Rules in force at the time the order is placed shall apply.
   1.3. The following have the right to make purchases in the online shop:
   1.3.1. natural persons with legal capacity, i.e. persons who have reached the age of majority and whose legal capacity has not been restricted by a court;
   1.3.2. minors aged 14 to 18, only with the consent of their parents or guardians, except where they independently dispose of their own income;
   1.3.3. legal entities;
   1.3.4. authorised representatives of all the persons referred to above.
   1.4. By approving the Rules, the Seller also guarantees that, pursuant to clause 1.3 of the Rules, the Buyer has the right to purchase goods in the online shop.
   1.5. The contract between the Buyer and the Seller is deemed to be concluded from the moment when the Buyer, having compiled a shopping basket in the online shop, specified the delivery address, chosen the payment method and read the Seller’s Rules, clicks the “Confirm order” button (see clause 5 “Ordering of goods, prices, payment procedure, terms”).
   1.6. Each contract concluded between the Buyer and the Seller is stored in the online shop.
2. Protection of personal data.
   2.1. The Buyer may order goods in the online shop:
   2.1.1. by registering in this online shop – by entering the data requested at registration;
   2.1.2. without registering in this online shop.
   2.2. When ordering goods in the ways provided for in clause 2.1 of the Rules, the Buyer must provide, in the relevant information fields supplied by the Seller, the Buyer’s personal data necessary for the proper fulfilment of the order: first name, surname, delivery address, telephone number and e-mail address.
   2.3. By accepting these Rules, the Buyer consents to the Buyer’s personal data provided in clause 2.2 being processed for the purposes of the sale of goods and services in the online shop, analysis of the Seller’s activities and direct marketing.
   2.4. By consenting to the Buyer’s personal data being processed for the purpose of the sale of goods and services in the Seller’s online shop, the Buyer also consents to informational messages necessary for the fulfilment of the order being sent to the e-mail address and telephone number provided by the Buyer.
   2.5. When registering in the online shop and ordering goods, the Buyer undertakes to keep the login details safe and not to disclose them to anyone.
3. Rights and obligations of the Buyer.
   3.1. The Buyer has the right to purchase goods in the online shop in accordance with the procedure set out in these Rules and in other information sections of this online shop.
   3.2. The Buyer has the right to withdraw from the contract for the purchase and sale of goods with the online shop by notifying the Seller thereof in writing (by e-mail, specifying the item to be returned and its order number) no later than within 14 (fourteen) calendar days from the date of delivery of the item, except where withdrawal from the contract is not permitted under the laws of the Republic of Lithuania (e.g. where the contract has been concluded for the sale of hygiene goods – bedding items; see the information on the website of VšĮ „Vartotojų centras“ http://www.vartotojucentras.lt/istatymas.php?id=1038, “Specific aspects of the return and exchange of non-food goods”, point 18.).
   3.3. The Buyer may exercise the right provided for in clause 3.2 of the Rules only if the item has not been damaged or its appearance has not changed substantially, and it has not been used.
   3.4. The Buyer undertakes to accept the goods ordered and to pay the agreed price for them.
   3.5. If the data provided in the Buyer’s registration form change, the Buyer must update them without delay.
   3.6. The Buyer undertakes not to transfer his or her login details to third parties. If the Buyer loses the login details, he or she must inform the Seller thereof without delay using the means of contact specified in the “Contacts” section.
   3.7. By using the online shop, the Buyer agrees to these purchase and sale Rules and undertakes to comply with them and not to infringe the legal acts of the Republic of Lithuania.
4. Rights and obligations of the Seller.
   4.1. The Seller undertakes to create all conditions for the Buyer to make proper use of the services provided by the online shop.
   4.2. If the Buyer attempts to undermine the stability and security of the operation of the Seller’s online shop or breaches his or her obligations, the Seller has the right, immediately and without warning, to restrict or suspend the Buyer’s ability to use the online shop or, in exceptional cases, to cancel the Buyer’s registration.
   4.3. The Seller undertakes to respect the Buyer’s right to privacy in respect of the Buyer’s personal information provided in the online shop registration form.
   4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.
5. Ordering of goods, prices, payment procedure, terms.
   5.1. The Buyer may make purchases in the online shop 24 hours a day, 7 days a week.
   5.2. The contract enters into force from the moment the Buyer clicks the “Confirm order” button and the Seller, having received the order, confirms it by sending a confirmation e-mail to the e-mail address provided by the Buyer.
   5.3. Prices of goods in the online shop and in the order placed are stated in euros, including VAT.
   5.4. The Buyer pays for goods purchased in the www.patipati.lt online “Triumph” lingerie shop via the “Paysera” system. The “Paysera” system makes it possible to choose from several payment methods.
   5.5. The Buyer undertakes to pay for the goods without delay. Only upon receipt of payment for the goods is the parcel of goods prepared and the delivery period begins to run.
6. Delivery of goods.
   6.1. The Buyer who has chosen the goods delivery service when placing the order undertakes to specify the exact place of delivery of the goods.
   6.2. The Buyer undertakes to accept the goods in person. Where the Buyer cannot accept the goods in person and the goods have been delivered to the specified address, the Buyer has no right to make claims against the Seller regarding delivery of the goods to the wrong person.
   6.3. The goods are delivered by the Seller or by a representative authorised by the Seller (courier).
   6.4. The Seller delivers the goods to the Buyer in accordance with the time limits specified in the delivery descriptions. These time limits are indicative and, moreover, do not apply where the required goods are not in stock in the Seller’s warehouse and the Buyer is informed of the shortage of the goods ordered. The Buyer also agrees that, in exceptional cases, delivery of the goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In such a case, the Seller undertakes to contact the Buyer without delay and agree on the terms of delivery of the goods.
   6.5. In all cases, the Seller is released from liability for failure to meet the delivery time limits if the goods are not delivered to the Buyer, or are delivered late, through the fault of the Buyer or due to circumstances beyond the Seller’s control.
   6.6. In all cases, the Buyer must inform the Seller without delay if the consignment is delivered in crumpled or otherwise damaged packaging, if the consignment contains goods that were not ordered or an incorrect quantity of goods, or if the item is incomplete.
   6.7. In all cases, the Buyer who notices damage to the packaging upon delivery must record remarks in the consignment delivery document presented by the courier or draw up a separate report on such damage. The Buyer must do so in the presence of the courier. If such actions are not taken, the Seller is released from liability to the Buyer for damage to the goods related to packaging damage that the Buyer did not record in the courier’s delivery document.
7. Quality of goods, guarantees.
   7.1. The details of each item sold in the online shop are generally set out in the product description accompanying each item.
   7.2. The Seller is not liable for the fact that the goods in the online shop may, in their colour, shape or other parameters, not correspond to the actual size, shapes and colour of the goods due to the characteristics of the display used by the Buyer.
   7.3. For certain types of goods, the Seller provides a quality guarantee valid for a certain period, the specific term and other conditions of which are set out in the descriptions of such goods.
   7.4. Where the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided for by the relevant legal acts shall apply.
8. Return and exchange of goods.
   8.1. Defects in goods sold are remedied, and goods of inadequate quality are exchanged or returned, in accordance with the Rules for the Return and Exchange of Goods approved by Order No. 217 of the Minister of Economy of the Republic of Lithuania of 29 June 2001 “On the Approval of the Rules for the Return and Exchange of Goods”. In all cases, money for returned goods is transferred only to the payer’s bank account.
   8.2. If the Buyer wishes to return the item(s), the Buyer may do so within 14 calendar days from the date of delivery of the goods to the Buyer by informing the Seller by e-mail and sending a scanned or photographed return/exchange request form, without necessarily stating the reasons for the return.
   8.3. When the Buyer returns goods, the following conditions must be met:
   8.3.1. the returned item must be in its original, undamaged packaging;
   8.3.2. the item must not have been damaged by the Buyer;
   8.3.3. the item must be unused and must not have lost its saleable appearance (labels intact, protective films not removed, etc.) (this point does not apply where an item of inadequate quality is returned);
   8.3.4. the returned item must be complete, in the same set as received by the Buyer;
   8.3.5. when returning an item, the document of its purchase must be presented.
   8.4. The Seller has the right to refuse goods returned by the Buyer if the Buyer does not comply with the procedure for the return of goods set out in Article 8.3.
   8.5. Where a wrong item received and/or an item of inadequate quality is returned, the Seller undertakes to take back such goods and replace them with equivalent suitable goods.
   8.6. Where the Seller does not have suitable goods for replacement, the amount paid is refunded to the Buyer.
9. Liability of the Buyer and the Seller.
   9.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not liable for the resulting consequences and acquires the right to claim compensation from the Buyer for the direct losses incurred.
   9.2. The Buyer is liable for actions performed using this online shop.
   9.3. A registered Buyer is liable for the transfer of his or her login details to third parties. If the services provided by the online shop are used by a third party who has logged in to the online shop using the Buyer’s login details, the Seller shall regard that person as the Buyer.
   9.4. The Seller is released from any liability in cases where losses arise because the Buyer, disregarding the Seller’s recommendations and the Buyer’s own obligations, did not read these Rules, even though he or she was given the opportunity to do so.
   9.5. If the Seller’s online shop contains links to the websites of other companies, institutions, organisations or persons, the Seller is not responsible for the information contained therein or the activities carried out there, does not maintain or control those websites and does not represent those companies and persons.
   9.6. In the event of damage, the Party at fault shall compensate the other Party for direct losses.
10. Marketing and information.
    10.1. The Seller may, at its own discretion, launch various promotions in the online shop.
    10.2. The Seller has the right unilaterally, without separate notice, to change the terms of promotions or to cancel them. Any change or cancellation of the terms and procedure of promotions applies only prospectively, i.e. from the moment it is made.
    10.3. The Seller sends all notices using the means of contact specified in the Buyer’s registration form.
    10.4. The Buyer sends all notices and questions to the telephone numbers and e-mail addresses specified in the “Contacts” section of the Seller’s online shop.
    10.5. The Seller is not liable if the Buyer does not receive the informational or confirmation messages sent due to disruptions in the internet connection or in the networks of e-mail service providers.

11. Final provisions.
11.1. These Rules for the purchase and sale of goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
11.2. All disagreements arising from the implementation of these Rules shall be settled by negotiation. Failing agreement, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania. 

Payment

 

Payment for goods in the online lingerie shop patipati.lt can be made:

1. Via the “Paysera” system. It makes it possible to choose from several payment methods:
   • online, using e-banking;
   • online via the LVLPB credit card processing system.
2. In cash or by payment card when collecting the goods at “Pati Pati” shops: Vokiečių g. 16, Vilnius; PC „Panorama“, Saltoniškių g. 9, Vilnius; Laisvės al. 101, Kaunas.

The Seller undertakes to provide all the information necessary to pay for the goods ordered; however, the Seller assumes no liability for poor-quality services of the banks or of the “Paysera” system (this system is administered by „Paysera LT“, UAB, Mėnulio g. 7, LT-04326, Vilnius, Lithuania; company code 300060819, VAT payer code LT100001261114) through which the Buyer’s payment to the Seller was made, or for the related losses. Nor does the Seller assume any liability for errors made by the Buyer when preparing and executing a money transfer (e.g. entering an incorrect account number, providing an incorrect order code, etc.) or for the resulting losses.

UAB „MELANTA“ current account LT247044060003791687, SEB bankas.

Returns / exchanges

 

Returning goods purchased in the patipati.lt online shop and getting your money back, or exchanging an item for a different size, is very simple. 

Together with the goods ordered, the buyer receives a VAT invoice, on the reverse of which a return / exchange request form is printed. If an item purchased in the patipati.lt online shop is not suitable, you must send the completed return / exchange request form together with the returned item. You may return or exchange unsuitable goods within 14 calendar days from the date of delivery. It is not necessary to state the reason for the return / exchange. 

Goods purchased in the patipati.lt online shop may, within 14 calendar days from the date of delivery,

be returned or exchanged:

• if the goods have not been worn or otherwise damaged, are intact and have not lost their saleable appearance and value;
• only in the manufacturer’s original packaging with all labels attached and undamaged.

Goods may be returned:

•  to an LP Express parcel locker: Rimi Užupis, Zarasų g. 5A, Vilnius;
• to PATI PATI bricks-and-mortar shops during their opening hours in Vilnius: PC „Panorama“ or Vokiečių g. 16; in Kaunas: Laisvės al. 101. The simplest way is just to bring the goods to the shop together with the completed return / exchange request form.

The costs of returning the goods are borne by the buyer.

In the case of an exchange, the seller sends the goods to the buyer free of charge ONCE.  

If the returned goods meet the requirements set out in the return rules, the seller undertakes to exchange the goods or to refund the money paid for them by the buyer.

An item may be exchanged only for a different size of the same model.

Delivery charges are not refunded.

Cancellation and return of an order when paying with a gift card:

In the event of cancellation and return of an order, the money will be refunded to the same gift card with which you paid for the order; therefore, when purchasing goods with a gift voucher, please keep it until you are sure that the goods are suitable for you.